Basic support.
Unlimited access 5 days to the week, 8 hours to the day, where the CLIENT will be able to contact our support line or logon to our website, and notify the failure. Learn more >>
Personalized support.
Unlimited access 5 days to the week, 8 hours to the day, with 4 hour of response, where the CLIENT will be able to contact our support line or logon to our website, and notify the failure. Learn more >>
Premium support.
This service is recommended companies that require assistance in critical operation, repairs of emergency, continuous protection, 7x24x365 with four (4) hours of answer.
Learn more >>
Pre-paid support.
Pay-per-use, without yearly contracts. Purchase a pre-paid number of support on-site hours and use them whenever you need service. Cover all cost, from transportation to in-site support.
Learn more >>
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Basic support.
Unlimited access 5 days to the week, 8 hours to the day, where the CLIENT will be able to contact our support line or logon to our website, and notify the failure. One of our technicians will respond by telephone the CLIENT in the time limit not over 8 working hours, and in case to be required presence of an engineer in the place of the CLIENT, this he will respond to the request of service in a time limit not over 24 working hours. The service additional backup BASIC requires an additional policy contracted yearly.
- Shipment advanced of parts.
If the call requires of spare of some or some of the parts of the TEAM, the engineers of Transaction Line and/or its local representative will send the spare part immediately, and inside the following workday. The piece or pieces damaged should be envoys to the service center of Transaction Line and/or their local representative, indicated by our engineers in the following 30 days since the reception of the new parts. In the case in which Transaction Line and/or its local representative not to receive the parts damaged in the time limit indicated, the CLIENT will be responsible for the payment of the parts received.
- Review of Firmware/Software (PROGRAMS).
The new versions of Firmware and/or software they will be put at the disposal of the CLIENT as soon as they be available and operating.
- Advance Notice of expiration of the contract.
The CLIENTS will receive notification of the day of expiration of their GUARANTEE EXTENDED, and information on products out of production.
- Prices of the service of Additional Guarantee BASIC
The prices of the service of Additional Guarantee BASIC will be of the 1.1% monthly of the total value of the hardware and software supplied to the CLIENT.
Personalized support.
Unlimited access 5 days to the week, 8 hours to the day, with 4 hour of response, where the CLIENT will be able to contact our support line or logon to our website, and notify the failure. One of our technicians will respond by telephone the CLIENT in the time limit not over 4 workingl hours, and in case to be required presence of an engineer in the place of the CLIENT, this he will respond to the request of service in a time limit not over 24 working hours. The service additional backup BASIC requires an additional policy hired yearly.
- Shipment advanced of parts.
If the call requires of spare of some or some of the parts of the TEAM, the engineers of Transaction Line and/or its local representative will send the spare part immediately, and inside the following workday. The piece or pieces damaged should be envoys to the service center of Transaction Line and/or their local representative, indicated by our engineers in the following 30 days since the reception of the new parts. In the case in which Transaction Line and/or its local representative not to receive the parts damaged in the time limit indicated, the CLIENT will be responsible for the payment of the parts received.
- Access to the store of parts 5x8.
The CLIENTS that subscribe the service of additional backup PERSONALIZED will have access to our stores of local parts 5 days to the week, 8 hours to the day. The shipment of parts will be carried out in a maximum time limit of 8 working hours.
- Services HOT LINE 7x24x365
The CLIENTS that subscribe the service of additional backup PERSONALIZED will have unlimited access to our entral of international answer in Transaction Line, 7x24x365. The engineers of customer service in Transaction Line will perform the necessary actions for, in the possible thing, to attend in the resolution of the failures by telephone, and in case of be not possible happiness resolution, they will communicate the state of the call to the engineers of local service in Mexico. This will respond to the request of service in a time limit not over 8 skillful hours..
- Prices of the service of Additional Guarantee PERSONALIZED
The prices of the service of additional Guarantee PERSONALIZED will be of the 1.2% monthly of the total value of the hardware and software supplied to the CLIENT.
Premium support.
This service is recommended companies that require assistance in critical operation, repairs of emergency, continuous computation.
- 7x24x365 telephone backup with four (4) hours of answer.
Unlimited access 7 days to the week, 24 hours to the day, where the CLIENT will be able to contact to the number of attention, to notify the failure. One of our technicians will respond the CLIENT in the time limit not over 2 hours, and in case to be required presence of an engineer in the place of the CLIENT, this he will respond to the request of service in a time limit not over 4 skillful hours. The service additional backup PREMIUM requires an additional policy hired yearly.
- Shipment advanced of parts.
If the call requires of spare of some or some of the parts of the TEAM, the engineers of Transaction Line and/or its local representative will send the spare part immediately, and inside the following workday. The piece or pieces damaged should be envoys to the service center of Transaction Line and/or their local representative, indicated by our engineers in the following 30 days since the reception of the new parts. In the case in which Transaction Line and/or its local representative not to receive the parts damaged in the time limit indicated, the CLIENT will be responsible for the payment of the parts received.
- Access to the store of parts 5x8.
The CLIENTS that subscribe the service of additional backup PREMIUM will have access to our stores of local parts 5 days to the week, 8 hours to the day. The shipment of parts will be carried out in a maximum time limit of 8 working hours.
- Services HOT LINE 7x24x365.
The CLIENTS that subscribe the service of additional backup PREMIUM will have unlimited access to our head office of international answer in Transaction Line, 7x24x365. The engineers of customer service in Transaction Line will perform the necessary actions for, in the possible thing, to attend in the resolution of the failures by telephone, and in case of be not possible happiness resolution, they will communicate the state of the call to the engineers of local service. This will respond to the request of service in a time limit not over 4 working hours.
- Kit of parts "On-Site".
The CLIENTS that subscribe the service of additional backup PREMIUM will have access to a complete kit of critical parts, supplied by Transaction Line and/or their local representative. The engineers of Transaction Line and/or its local representative will offer services of formation to one or various engineers of the CLIENT to be able to attend and to install you said components supplied in case of failure of some of the isms in the TEAM.
- Prices of the service of Additional Guarantee PREMIUM.
The prices of the service of additional Guarantee PREMIUM will be of the 1.4% monthly of the total value of the hardware and software supplied to the CLIENT.
Pre-paid support.
Pay-per-use, without yearly contracts. Purchase a pre-paid number of support on-site hours and use them whenever you need service. Cover all cost, from transportation to in-site support.
